Refund/Exchange Policy

We offer a 10 day Money Back Guarantee on all Dart Shark products. Please call customer service at 215-483-5100, in advance to obtain an RMA number (Return Merchandise Authorization) and return the product within 15 days of receipt of RMA.

Return merchandise with RMA number to:

Wood Specialty Company, Inc.
RMA #_______
3701 W. Schoolhouse Lane
Philadelphia, PA 19129

NOTE: Refunds sent with no RMA number, or mailed to the call center will be returned to sender.

Order Cancellation Policy

Please submit any cancellation via email to woodspecialty@hotmail.com, or call on our business phone at 215-483-5100.

Email cancellations must contain the following: First name, last name, order number, and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order.

Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via email or phone), and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping.

Warranty Policy

Shipping Costs
Customer assumes all costs in shipping to us, and we assume the cost in shipping back to the customer. All replacement/repaired products are shipped UPS Ground unless a rush is requested. The cost of such a shipping upgrade is to be paid by the customer prior to shipment.

Warranty Procedure
We suggest you contact our tech support team first by posting a question on our “Contact Us” page to determine whether the item is indeed defective before shipping. Then make an online return merchandise authorization (RMA) request. See Return Policy for more details. No phone call or email is necessary!

30-Day Warranty

All products (unless specifically stated otherwise), carry an implied, industry-standard 30-Day warranty against defects due to manufacturing or failure. Warranty does not include any use of the product that does not fall into the designed use of the product as intended by the manufacturer.

Out of Stock Policy

If the item you ordered is NOT identified as out-of-stock it does not necessarily mean that it will be in-stock at the moment you order it. We will notify you if the item you ordered is out-of-stock. We first try to reply via email and give you 3 days to reply. If we have not heard from you we will then try to call you at the numbers you provide with your order. Be sure to give us your current email address and phone number.

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